Sunday, 17 December, 2017

Ryanair extends flight cancellations to early 2018

Ryanair's Friday deadline to handle flights compensation looms Ryanair to cancel more flights
Jeannie Matthews | 30 September, 2017, 04:24

As well as the clarification email to affected passengers, a Ryanair press release explaining to customers how and when they will be re-accommodated on other Ryanair flights or other airline flights will be displayed on the home page of Ryanair's website from today. The CAA said that the airline will either have to re-route or refund all customers.

The Commission for Aviation Regulation says it's satisfied with Ryanair's response and will continue to monitor the situation.

The airline said it will reimburse "reasonable" out of pocket expenses incurred by customers as a result of these flight cancellations, subject to receiving an expense claim form from customers supported by original receipts.

All passengers affected by cancellations have been offered "re-accommodation or full refunds", O'Leary said Wednesday, adding that the Irish company plans to offer price reductions to win back disgruntled travelers.

Ryanair said that if it is not able to offer a flight on the same or next day from the original or "suitable alternative airport", then it will book passengers onto flights by either easyJet, Jet2, Vueling, CityJet, Aer Lingus, Norwegian or Eurowings airlines.

CAA chief executive Andrew Haines said he was "furious".

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The CAA has the power to seek legal undertakings from operators to make sure they comply with consumer rights law and to take court action if they fail to do so.

Ryanair had already canned 2,100 flights in the six weeks to the end of October as it struggled with landing planes on time, reportedly mainly owing to a shortage of pilots.

RYANAIR announced that return flights between Dublin and Birmingham (FR 664 and FR 665), Paris Beauvais (FR 22 and FR 23) and Barcelona (FR 3977 and FR 3976) on Mondays between November and March will be cancelled.

Less than an hour before the Friday deadline set by the UK Civil Aviation Authority to tell those affected passengers that they were entitled to be re-routed via other airlines, Ryanair finally caved into the demands.

As it did when announced the first round of cancellations, the CEO of Europe's leading low-priced airline, once again called for "heartless apologies" to affected customers.

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